Terms of Service

Terms & Conditions

Welcome to Nokhshi Katha. By accessing our website, placing an order, or using any of our services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.

1. General

Nokhshi Katha is an online fashion and lifestyle brand offering clothing, accessories, and related products throughout Bangladesh. We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not violate any applicable laws or regulations of Bangladesh.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our systems or data.

  • Interfere with the operation or security of our website.

  • Copy, reproduce, or misuse website content without permission.

3. Product Information

We strive to provide accurate descriptions, images, and pricing for all products. However:

  • Product colors may vary slightly due to device display settings and lighting conditions.

  • Handmade or artisan products may have minor variations that make each item unique.

  • Product availability may change without notice.

We reserve the right to correct any errors in product information, pricing, or availability at any time.

4. Orders and Payments

By placing an order, you confirm that all information provided is accurate and complete.

  • All orders are subject to confirmation and acceptance by Nokhshi Katha.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Payment may be made through available payment methods including Cash on Delivery, Mobile Banking, Bank Transfer, or Online Payment Gateway where applicable.

  • In some cases, advance payment or delivery charge may be required before order confirmation.

5. Shipping and Delivery

We deliver products throughout Bangladesh using trusted courier and delivery partners.

  • Delivery times may vary depending on location and courier operations.

  • Estimated delivery times are not guaranteed.

  • Customers are responsible for providing accurate delivery information.

  • Additional delivery charges may apply for remote or special delivery locations.

Nokhshi Katha shall not be held responsible for delays caused by courier services, natural disasters, political disruptions, or circumstances beyond our control.

6. Return, Replacement & Refund Policy

Customer satisfaction is important to us.

Returns, replacements, or refunds may be available in cases where:

  • A wrong product has been delivered.

  • The product is damaged or defective.

  • The delivered product significantly differs from the ordered product.

Customers must report any such issue within the timeframe specified in our Return & Refund Policy.

Refunds and replacements will be processed according to our approved policy after verification of the claim.

7. Intellectual Property

All content on the Nokhshi Katha website, including but not limited to:

  • Logos

  • Designs

  • Product photographs

  • Graphics

  • Text

  • Branding materials

are the exclusive property of Nokhshi Katha and are protected under applicable copyright and intellectual property laws.

No content may be copied, distributed, modified, or used without prior written permission.

8. Limitation of Liability

Nokhshi Katha shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Use of our website

  • Product availability issues

  • Delivery delays

  • Service interruptions

Our maximum liability shall not exceed the amount paid by the customer for the specific order in question.

9. Privacy

Customer information collected through our website is used solely for order processing, customer support, and service improvement purposes.

We do not sell or share customer information with unauthorized third parties.

10. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

11. Changes to Terms & Conditions

Nokhshi Katha reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on our website and become effective immediately upon publication.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team through our official communication channels.

Thank you for choosing Nokhshi Katha.